Shipping policy
At Velue, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for complete details.
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Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order is confirmed, you will receive an order confirmation email.
Orders are shipped after successful payment verification. -
Shipping Time & Delivery
Standard Delivery: 3–7 business days
Delivery timelines may vary depending on your location and external factors such as weather or courier delays. -
Shipping Charges
Shipping charges are calculated at checkout based on your location and order value.
We may offer free shipping on select orders or during promotional periods. -
Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS.
You can track your shipment in real-time through the courier partner’s website. -
Delivery Partners
We work with reliable courier partners to ensure timely and safe delivery of your products. -
Delays & Exceptions
While we strive to meet delivery timelines, delays may occur due to:
High demand or sale periods
Unexpected logistics issues
Remote or non-serviceable locations
In such cases, we will keep you informed. -
Incorrect Address / Failed Delivery
Please ensure your shipping address is accurate.
If a delivery fails due to incorrect details, additional shipping charges may apply for re-dispatch. -
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos and order details.
We will investigate and resolve the issue promptly. - Contact Us
For any shipping-related queries, feel free to reach out to us:
Email: info@velue.com
Phone: 1800 309 2911
