WARRANTY TERMS

WARRANTY POLICY

“The Company,” as referred to in this document, refers to Velue, the sole entity listed in this catalogue.

• The warranty is applicable from the date of purchase.
• The customer must produce the GST paid invoice in original to avail warranty service. In case the purchase has been done by the developer of the apartment, the possession letter from the developer will be treated as equivalent to bill.
• Warranty can be availed at Retailer from where purchase has been made or brand(s) service outlets.
• The Company reserves the right to examine the product in question, and its installation, prior to replacement and will replace free of charge any part that proves defective in material and manufacturing workmanship under normal installation, use and service.
• The warranty becomes null and void if installation is not done by a qualified and experienced technician/plumber and/or as per the installation procedure laid down by the company.
• Velue is also not liable to pay for any civil or construction work required during installation of new products or replacement/repair of old products.
• An equivalent replacement at pro-rata basis shall be provided in case the product has been discontinued, wherein the customer has to pay a proportionate amount on the current MRP, given the product is within the aforementioned warranty terms.
• During the warranty period and under normal use, if the product/component/part is found to be of faulty due to manufacturing defect, the same will be repaired or replaced upon production of this GST bill, without charges either for part or the product, the decision of company official will be final for fault qualifies for warranty.
• Warranty remains applicable only if the products have at all times been used strictly in accordance with the terms of this warranty and has not been improperly or negligently handled and is not maintained in accordance to maintenance guidelines given.
• In the event of non-availability of components or parts due to any reason whatsoever The Company or its Authorized Service Centre or the Dealer will not be responsible or liable for any delay that may be caused to service/repair of the Products; no claims financial or otherwise will be entertained.
• The Company and customer(s) agree that company will not be liable for any damages whatsoever arising out of use or inability to use the Companies' Products. The company bears no responsibility for incidental or consequential damages arising out of use or inability to use the Product(s).
• By purchasing this product, the customer agrees to the aforementioned company's aforesaid warranty on the product.
• The Company neither assumes nor authorizes any person to assume for us any other obligation or liability in connection with sale of this product.
• Customer and The Company agree that customer's sole remedy for any defects in goods hereunder shall be limited to the repair or replacement at the Company's option within warranty period after delivery of such goods to the first purchaser, of any defective goods, of which notice of defects is given by the customer to the company in accordance with terms of this warranty certificate.
• The part/product against the replaced part/product will be property of the Company. The Company shall not be liable to Customer claiming the warranty under the terms of condition of this Limited Warranty Certificate, due to defects caused by rodents/pets or in the events of force majeure. The Force Majeure means any disaster, act of God or the public enemy, any accident, explosion, fire, storm, earthquake, electric storms, tornado, flood, casualty, lockout, strike, labour conditions, unavoidable accident, nuclear explosion, national calamity, or any other circumstance or event or by any enactment of law, or by order of any legally constituted authority, or by any other similar cause of the Company or beyond the reasonable control of the party relying upon such circumstance or event.
• The Company and customer agree that the Company bears no responsibility for incidental and/or consequential damage arising out of use and for inability to use a product. The Company liability will be limited and restricted to the product replacement/value of the product sold. The Company under all circumstances shall not be liable to uninstall the defective product or install replacement product. In case, replacement is the only option then the customer has to hand over the defective product with authorised replacement paper issued by company officials to the seller and take the replacement product from there.
• Product design improvement is a continuation process, and it is possible to change in part/design/aesthetics/dimension hence it is advised to check the product for plumbing, the company is not responsible for any consequential expense/losses.
• Any dispute arising from this warranty shall be resolved amicably through mutual discussion, failing which, it shall be subject to the jurisdiction of the respective courts of the parties involved.
  

WARRANTY EXCLUSIONS

The warranty shall not be applicable in the following cases:

• Any defect or damage caused to the product due to natural wear and tear.
• The product is not installed and maintained according to the instruction given in the Maintenance Booklet or in the Instruction Manual.
• Any repair work is carried out by the persons other than authorised service personal.
• If the product is taken out of India.
• Any Modification/Alteration in the original unit or component will lead to void the warranty.
• This warranty will continue to be in force for the terms specified above irrespective of what replacements under it and such replacements shall not attract any fresh period of warranty beyond the period specified above.
• The product is not installed and maintained according to the instruction given in Maintenance Guidelines or in the instruction book.
• The warranty will be void if the customer uses cleaning agents, abrasive materials, harsh chemicals, or any other substances which can cause damage to the plating, finish, surface coating, or overall appearance of the product. Prolonged or improper use of such agents may lead to permanent deterioration of the product’s sheen, corrosion resistance, or functionality, and will not be covered under warranty.